AGL Customer Care: Guide to Plans, Payments & Support in 2025
- Admin
- Apr 14
- 9 min read
Updated: 3 hours ago
AGL Energy Limited, commonly known as AGL, is one of Australia’s most trusted and established energy providers. With a legacy dating back to 1837, AGL has grown into a key player in the National Electricity Market, serving over 4 million customers nationwide. Whether you're looking for competitive energy plans, smart technology, or reliable support, AGL offers a comprehensive suite of solutions tailored to meet your needs.
In this guide, we’ll explore everything you need to know about AGL, including electricity plans in Australia for April 2025, renewable energy initiatives, bill payment options, and how to contact AGL customer care.
AGL’s Core Services and Energy Solutions
1. Electricity and Gas Retailing
AGL is a top-tier energy retailer in Australia, providing flexible energy plans for residential, small business, and commercial customers. With digital account tools, usage monitoring, and AGL customer service that’s ready to help, managing your energy usage has never been easier.
Customers benefit from:
Flexible plans with no lock-in contracts
Usage tracking and bill forecasting
Tailored solutions to reduce carbon footprints
Whether you're in a metro area or a regional town, AGL ensures you have reliable energy backed by excellent AGL customer service.
2. Power Generation
As one of the country’s largest generators, AGL operates a broad mix of coal, gas, and renewable power plants. While assets like Loy Yang A and Bayswater remain significant, AGL is actively transitioning away from fossil fuels.
3. Renewable Energy & Storage
AGL is serious about sustainability, targeting net-zero emissions by 2035. They’re investing heavily in solar, wind, and hydro, along with 1.4 GW of battery storage to support grid stability. For eco-conscious customers, AGL offers solar plans, battery partnerships, and a carbon neutral option for electricity usage.
4. Technology & Innovation
AGL's $150 million investment in Kaluza—an advanced energy tech platform—shows its commitment to smart energy. From real-time automation to EV management, AGL is leveraging tech to empower customers and modernize Australia's grid.
AGL Electricity Plans Across Australia – April 2025
AGL offers a variety of flexible electricity plans tailored to different states and territories. Below is a breakdown of the most popular AGL energy plans by state, featuring key highlights and estimated annual costs.
AGL Electricity Prices in Victoria (Melbourne)
Plan Name | Estimated Annual Cost | Key Features |
Value Saver | ~$1,629/year | Low variable rates, 5c/kWh solar feed-in, carbon neutral option |
Netflix Plan | ~$1,700/year | Netflix Standard included, carbon neutral option |
Solar Savers | Varies | Higher feed-in tariffs for solar homes |
Standing Offer | Varies | Regulated pricing, no discounts |
AGL Electricity Prices in Queensland
Plan Name | Estimated Annual Cost | Key Features |
Value Saver | ~$1,590/year | Competitive rates, solar feed-in, flexible billing |
Netflix Plan | ~$1,650/year | Netflix included, carbon neutral, no lock-in |
Solar Savers | Varies | Tailored for solar users, high FIT |
Standing Offer | Varies | Government-set rates, standard terms |
AGL Electricity Prices in New South Wales (NSW)
Plan Name | Estimated Annual Cost | Key Features |
Value Saver | ~$1,610/year | Great for regular users, 5c/kWh solar FIT |
Netflix Plan | ~$1,670/year | Streaming included, flexible billing |
Solar Savers | Varies | Optimized for solar homes |
Standing Offer | Varies | Default pricing with no discounts |
AGL Electricity Prices in South Australia (SA)
Plan Name | Estimated Annual Cost | Key Features |
Value Saver | ~$1,680/year | Competitive rates, carbon neutral option |
Netflix Plan | ~$1,740/year | Netflix bundle, flexible billing |
Solar Savers | Varies | Higher solar feed-in tariffs |
Standing Offer | Varies | Standard, government-regulated pricing |
Extra Perks for AGL Customers
BP Fuel Discount: Save 6c/litre at BP when you join the BP Rewards Unlocked program via the AGL app.
Carbon Neutral Option: Offset emissions from your energy use for a small fee—certified by Climate Active.
Flexible Billing: Choose monthly or quarterly billing, with several payment methods for convenience.
Explore AGL electricity Plans for FREE
How to pay electricity bill in AGL Energy?
AGL have Flexible Payments Options
My Account
Log in to your AGL My Account to make a payment using your saved payment method.
Please note that payment processing fees may apply to the total payment amount (including GST) when using debit or credit cards:
Visa Debit: 0.14%
Mastercard Debit: 0.30%
Visa Credit: 0.65%
Mastercard Credit: 0.77%
Good news — no fees apply when you pay using PayPal.
AGL App
Direct Debit
Pay Online
BPAY
PayPal
Have questions about your AGL bill? Contact AGL Customer Care 1300 657386 |
Scheduled Payments Options
Bill Smoothing
Set up regular payments to help balance out your energy costs throughout the year.
Pay My Way
Choose to pay in weekly, fortnightly, or monthly instalments, making sure your bill is paid before the due date.
Scheduled Payment
To set up a scheduled payment in My Account:
Click on 'Make a Payment' for the bill you wish to pay.
Confirm the payment amount and select 'Later' under 'Payment Date'.
Pick your preferred payment date from the calendar.
Confirm your preferred payment method.
Other Payments Option
SMS pay
With SMS Pay, we’ll send you a reminder a few days before your bill is due. Simply reply with ‘Pay’ to have the payment automatically deducted from your bank account or credit card.
Your bills will continue to be delivered as usual, and they’re typically generated before the payment is due, giving you ample time to review the bill before receiving the SMS. Here’s what to expect with SMS Pay:
Set up SMS Pay in My Account. Make sure you’ve added a valid payment method (bank account or credit card) and provided a valid mobile number.
Once set up, you’ll receive a welcome SMS from us. All future messages related to SMS Pay will come from the same mobile number.
After making a payment, you’ll receive a confirmation SMS acknowledging your ‘Pay’ authorization.
Payments will be listed on your invoices and will also appear in My Account. No receipts will be sent.
Please note: Payment processing fees may apply to the total payment amount (including GST) when using debit or credit cards:
Visa Debit: 0.14%
Mastercard Debit: 0.30%
Visa Credit: 0.65%
Mastercard Credit: 0.77%
AGL does not charge a fee when you pay using PayPal.
Centrepay
Australia Post
AGL Payment line
Having trouble paying your bills? Contact AGL CUSTOMER CARE 1300 657 386 |
Complaints
AGL toll free Customer care
AGL value your business and understand that sometimes things may not go as planned. When they don't, AGL is dedicated to making things right.
AGL's approach to handling complaints is straightforward: AGL always work with you to resolve any concerns swiftly, fairly, and collaboratively. AGL prioritize your privacy, and all complaints will be handled with the utmost confidentiality.
Most AGL complaints are resolved within a few days, but more complex issues may take a bit longer so you can contact AGL CUSTOMER CARE here. Rest assured, AGL will keep you informed throughout the process.
AGL team members treat their customers with respect at all times, and kindly ask that you do the same to ensure a fair and reasonable resolution for everyone involved.
Step 1 - Customer solutions
If you experience a problem or wish to provide feedback, AGL will investigate your concern and work with you to resolve it.
If you'd like to know more about AGL'S customer charter and commitments to you as an AGL Energy residential or small business customer, visit Your rights.
If you have a problem or wish to provide feedback to AGL, contact them on 131 245.
Feedback received about AGL'S products and services will be shared with relevant people at AGL.
Step 2 - Complaints
If you're not satisfied with the outcome of your complaint, you can request a review by our Complaints Specialists. Please contact AGL's Customer Care on 1800 775 329 between 8 am and 6 pm AEST, Monday to Friday.
AGL Customer care email ID:
complaints@agl.com.au for Energy customers
telcocomplaints@agl.com.au for Telco customers
Helpful Information
For AGL electricity and gas customers: [Standard Complaints and Dispute Resolution Policy (PDF)]
For AGL telecommunications customers: [Complaints Handling Policy (PDF)]
Additional Support
Most concerns can be resolved through AGL'S internal complaints process, and they encourage you to give them the opportunity to explore all possible solutions.
However, if you’re not satisfied with how your complaint has been handled, you may choose to escalate the matter to the Ombudsman.
The Ombudsman offers free, independent advice and assistance, and you’re welcome to contact them at any stage.
You can find contact details for your state’s Ombudsman here: Find the details for your state's Ombudsman (PDF)
Final Thoughts: Why Choose AGL in 2025?
From competitive plans and cutting-edge tech to comprehensive support and sustainability initiatives, AGL stands out as a reliable choice for millions of Australians. Their mix of innovation, flexibility, and excellent AGL customer servicemakes managing your energy simpler and smarter.
If you're ready to switch or need help comparing plans, don’t hesitate to contact AGL customer care or call the AGL contact number 24/7 for personalized assistance.
For more information, visit AGL’s official website and explore the best energy plans for your home or business today!
AGL TOLL FREE CUSTOMER CARE NUMBER: CLICK HERE
Frequently Asked Questions (FAQS)
1. What is the AGL contact number 24/7 for customer support?
AGL’s 24/7 customer service contact number is 1300 657 386
2. How can I get help with my bill from AGL customer service?
3. Can I switch to an AGL electricity plan online?
4. What are the benefits of AGL’s solar plans?
5. How do I activate my BP fuel discount as an AGL customer?
6. What happens if I can’t pay my bill on time?
7. Can I make my electricity usage carbon neutral?
8. Is AGL customer service available during holidays?
9. How do I lodge a complaint with AGL?
10. Does AGL have an app for managing my account?
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