How to Prepare for NBN Installation: Tips for Your NBN Modem Setup

Admin
Mar 17
5 min read

Updated: May 1

Upgrading to the NBN™ (National Broadband Network) is an exciting step towards faster and more reliable internet connectivity. Whether you’re switching providers or setting up a new connection, it’s important to be prepared for installation day. Ensuring everything is in place before the technician arrives can help avoid delays and ensure a smooth transition.

In this guide, we’ll cover everything you need to know about NBN™ installation, including what to expect, equipment placement, installation costs, and tips for getting the most out of your NBN modem and NBN plans.

Things to Know Before Installation Day : NBN Modem Setup

Before your NBN™ installation, there are a few important factors to consider:

Check your NBN™ connection type: Different types of NBN™ connections require different installation processes. Your NBN provider will confirm what type of connection is available at your address.
Choose your NBN™ plan: Select an NBN plan that suits your needs based on internet speed and data usage.
Ensure someone is home: An authorised person (18 years or older) must be present during the installation.
Know where you want the NBN™ equipment installed: Consider a central location for better Wi-Fi coverage.
Check equipment compatibility: Some older devices may not work with the NBN™.

What to Expect from a Free Standard Installation

If you're eligible for a free standard installation, the process includes:

Installation of NBN™ connection box (if required).
Testing the connection to ensure it's working properly.
Guidance on how to connect your NBN router to the new service.

There Are Two Options for Installing the NBN™ Connection Box

Depending on your connection type, your NBN modem may require:

Wall-mounted installation – The NBN connection box is secured to a wall inside your home.
Desktop installation – The NBN™ equipment is placed on a flat surface like a desk or shelf.

Your technician will advise on the best placement based on your home’s layout.

On the Day of Installation

Here’s what to expect on installation day:

The technician will arrive within the scheduled timeframe.
They will assess the best location for your NBN connection box.
If necessary, additional cabling may be installed.
The technician will test the connection and confirm it’s working.

Things to Keep in Mind

Installation may involve some drilling or minor construction work.
If your property has complex cabling needs, additional costs may apply.
If you live in an apartment, you may need permission from your building manager for installation.

What if I Can’t Be There for My Installation?

If you can’t be home on the scheduled day, you must:

Reschedule your installation with your NBN provider in advance.
Authorise another adult (18+) to be present.

How Long Does Installation Take?

A standard NBN installation typically takes between 2 to 4 hours. However, it may take longer if additional cabling work is required.

How Much Does the Installation Cost?

Standard NBN™ installation is free for most properties.
Additional charges may apply if extra work is needed beyond the standard setup.

Check with your NBN provider for specific NBN prices related to installation.

What if Installation Can’t Be Completed?

Sometimes, installations cannot be completed due to:

Infrastructure issues.
Property access restrictions.
Additional work requirements.

If this happens, your NBN provider will reschedule and advise on next steps.

A Standard Installation of NBN™ Supplied Equipment Includes:

NBN™ utility box (if applicable).
NBN™ connection box.
Power supply unit.
Cabling between NBN™ equipment and your home network.

Where Will the NBN™ Supplied Equipment Be Installed?

The technician will install the equipment in a suitable location based on:

Proximity to power outlets.
Ease of access for future maintenance.
Optimal signal distribution for NBN routers and modems.

Connectivity Options

Once the NBN™ is installed, you can connect your NBN router via:

Wi-Fi – For wireless internet access throughout your home.
Ethernet cable – For a more stable, high-speed connection to key devices.

Some Tips to Help Get the Most Out of Your NBN™ Experience

Place your NBN router in a central location for better coverage.
Use a wired connection for activities that require stable speeds (e.g., gaming, video conferencing).
Upgrade to a high-performance router if your internet speed is slower than expected.
Choose the right NBN plan based on your household's internet usage.

Important Information on Equipment Compatibility

Some older devices may not work properly after NBN™ installation, including:

Landline phones (if switching to VoIP).
Older ADSL modems and routers.
Medical alarms or security systems (check with your provider for compatibility).

Your Installation Day Checklist

Ensure an adult (18+) is home.

Choose the best spot for your NBN connection box.

Clear space for the technician to work.

Have your NBN router ready to connect.

Check your existing devices for NBN compatibility.

Conclusion

Preparing for your NBN™ installation ensures a hassle-free process and helps you get connected quickly. By understanding the steps involved, choosing the right NBN plan, and ensuring your equipment is ready, you can enjoy a seamless transition to high-speed internet.

For the best experience, check with your NBN provider about available NBN price options, and make sure you have the right NBN modem and NBN router for your needs.

Ready to upgrade? Contact your Power Market today and get connected!

FAQS

1. What do I need to do before my NBN™ installation?

Before installation, ensure you have:

Chosen a suitable NBN plan from an NBN provider.
Cleared space for the NBN modem and connection box.
Checked equipment compatibility.
Arranged for an adult (18+) to be home during the installation.

2. Do I need to buy a new modem for the NBN™?

Most NBN providers will supply a compatible NBN modem when you sign up for an NBN plan. If you prefer to use your own NBN router, check with your provider to ensure it’s compatible with your connection type.

3. How much does NBN™ installation cost?

A standard NBN™ installation is usually free.
Additional costs may apply if extra work is required.
Some NBN providers may charge for specific NBN router upgrades or additional cabling.

4. How long does the NBN™ installation take?

A standard NBN™ installation takes 2 to 4 hours, but complex setups may take longer.

5. Where will my NBN™ equipment be installed?

The NBN modem and connection box will be installed in a location that is:

Near a power outlet.
Easily accessible for future maintenance.
Centrally located for optimal Wi-Fi signal strength.

6. What if I’m not home for my installation?

If you can’t be there, you must:

Reschedule with your NBN provider.
Authorise another adult (18+) to be present during the installation.

7. What happens if installation can’t be completed?

If the technician cannot complete the installation due to infrastructure issues or access restrictions, your NBN providerwill arrange for another appointment and advise on next steps.

8. Will my old devices work with the NBN™?

Some older devices, such as landline phones, security alarms, and outdated modems, may not be compatible. Check with your NBN provider to ensure your equipment works with the new connection.

9. What’s the best way to set up my NBN™ connection for strong Wi-Fi?

Place your NBN router in a central location.
Use Ethernet cables for devices that need stable speeds.
Upgrade to a high-performance NBN modem if needed.

10. How do I choose the right NBN™ plan?

Consider your household’s internet usage.
Compare NBN providers for the best NBN price and speed.
Choose a plan that suits your streaming, gaming, and work-from-home needs.